Training Seminars for PO Staff
Published 30th October 2003, 1:57pm
Post office staff on Grand Cayman are attending training seminars, one Saturday each month aimed at streamlining postal operations, reports Acting Postmaster General, Sheena Glasgow.
“Staff attended their first two sessions on 18 September and 20 October and so far its going very well,” comments Ms. Glasgow. The seminars are broken down into two sections, one dealing with financial operations lead by Assistant Postmaster General, Ann James and the other focusing on mail operations lead by Deputy Postmaster General, Anthony Williams.
“We’re holding these sessions in an effort to improve staff knowledge and job performance, which should in turn provide our customers with better service,” continues Ms Glasgow. She explained that postal operations are governed by internal policies, local laws and international regulations and the training will help ensure that staff better understand how to handle all the different aspects of post office operations. “By the conclusion of the training, our customers can expect the same high quality of service at post offices throughout the islands,” she says.
While the training now targets Grand Cayman, the intention is to provide postal staff in the Sister Islands with the same training next year.
Postal Services will also be issuing a customer survey in the coming weeks to further assist with their ongoing improvement process. “Surveys will be placed in all post boxes across the Cayman Islands and we're asking for them to be returned to us by Friday 21 November. Once completed, they may be dropped into any post office mail drop or given to a staff member,” adds Ms Glasgow. Postal Services will also publish the main findings of the survey. “Some of the information obtained from the surveys will be used in our training
sessions,” notes Mr. Williams, adding that while surveys are completely confidential and do not require any personal information, “They will only take a few minutes to fill out and the feedback is extremely important to us.”
Ms. Glasgow echoes his remarks stating that feedback from customers is critical in order to make adjustments to the services currently offered. “This is a chance for clients to let us know how we’re doing -- what areas require additional attention or those areas they think we’re handling well. I urge the public to take advantage of this opportunity,” she concludes.