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Published 30th April 2020, 11:1am

Normal procedures for collecting parcels, Express Mail and registered mail items have been suspended from Tuesday, 28th April 2020 until further notice.

Items on which no fees or duties are due and which are small enough to fit in the addressee’s post office box will be delivered in the addressee’s post office box. The CIPS will begin delivering such items to post office boxes on Tuesday, 5th May 2020.

Items on which fees and/or duty are due should be collected from the Airport Post Office on Grand Cayman, the West End Post Office on Cayman Brac or the Little Cayman Post Office on Little Cayman. BEFORE visiting the post office to collect items on which fees or import duty are due, customers must obtain their Postal Customer Number. To obtain a Postal Customer Number, the individual who will be collecting the item should submit a completed Customer Details form and a photo ID by email to CIPSCustomerCare@gov.ky or by WhatsApp to 345-916-6535. A response providing the postal customer number will be returned by email or WhatsApp within 1 working day.

This process needs to be done only once. To collect the parcel, provide the postal service officer at the counter the parcel number and your postal customer number. The printed receipt will provide the name of the person collecting the item and the item number. This will serve as proof of delivery.

For parcels that have not been assessed and require Customs assessment, Customs officers will be available from 10 AM to 1PM on Wednesday and Thursday.

Collection of parcels is subject to soft curfew restrictions. Persons whose last names or entities with whose name begins with A – K may collect parcels between 9 AM and 1 PM on Wednesdays. Persons whose last names or entities with whose name begins with L - M may collect parcels between 9 AM and 1 PM on Thursdays.