New District Manager
Published 30th April 2007, 11:13am
After an extensive recruitment, the Cayman Islands Postal Service has hired a new district manager for Cayman Brac.
Estelle Stilling, a true daughter of the soil, has been on Grand Cayman for five weeks of training, which included all aspects of postal administration and operations.
The daughter of the late Eston Scott and Jewel Scott, Ms Stilling grew up and attended high school on the Brac. Except for a short stint in Canada, she has lived and worked on Cayman Brac most of her life.
A strong background in customer service, which included Tibbetts Enterprises, S & H Car Rental and Cayman Airways makes Ms Stilling uniquely qualified for taking the helm in Cayman Brac. The job attracted her because she likes organisational work, dealing with people, solving problems and getting things done.
Ms Stilling said that she is looking forward to working with the Brac staff and that the Postal Service seems like a well run and managed organisation.
"In the training I covered a lot of ground. The mail is a technical and involved process and I liked seeing how the mail gets from its original point to its final destination."
She also said that she was looking forward to working with Brac residents on addressing their mail and helping them to understand why CIPS has certain regulations in place.
"We have to be careful with how mail is addressed - there could be more than one person with the same name. Times have changed, and while we want to offer the same level of friendliness and customer care, the regulations are in place for a reason," she said.
Postmaster General Sheena Glasgow said she was sure Ms. Stilling would competently lead the staff as they continue to offer the same high level of customer service for which they are known.
"I also ask residents of the Sister Islands to continue to work with Ms. Stilling and Postal staff, particularly on the issue of properly addressing mail with post box numbers. The Postal regulations have long stated that mail is to be addressed with a P O Box number, not just a name. Over the years, a transient postal staff and mobile residential population have made it so that we should no longer expect postal staff to know everybody and where they get their mail."
Ms Stilling has two children Melanie, reception teacher at Creek Primary School, and Peter, a year 5 student at West End Primary. Her other interests are working with the local Humane Society, cooking and going to the beach.